Can you provide custom design solutions?
We specialize in delivering tailored design solutions fully aligned with your unique operational needs, on-site environmental conditions, and precise load-bearing requirements. By conducting in-depth analysis of your actual working scenarios, we ensure every piece of equipment is precision-engineered to achieve seamless integration and optimal performance within your workspace.
What design standards do you follow?
Our design process adheres stringently to globally recognized standards, including ISO, FEM, ASME, as well as applicable regional safety regulations and industry specifications, guaranteeing reliability, safety, and compliance across all projects.
How fast can you provide engineering drawings?
To support your project efficiency, we offer rapid technical documentation services with complete engineering drawings ready for review and approval within 24 hours.
What about installation support?
We provide professional on-site installation guidance, remote video-based technical support, and practical solutions to ensure smooth commissioning, safe operation, and long-term stability of your equipment. Our experienced engineers are available for video calls to guide your team through every step of the installation process.
What are your payment terms?
We offer flexible payment terms tailored to project requirements. Standard terms include T/T (Telegraphic Transfer) and L/C (Letter of Credit). For large-scale projects, we can discuss customized payment schedules. Detailed quotations and proforma invoices are provided upon request.
How does shipping and logistics work?
We coordinate all logistics from our factory in Changyuan, Henan to your designated port or project site. We work with reputable international shipping partners to ensure safe and timely delivery. All cranes are properly packaged and secured for ocean or land transportation. Shipping timelines and costs are provided upfront in your quotation.
What is your warranty policy?
We offer a comprehensive warranty on all our products, covering manufacturing defects and performance guarantees. Extended warranty options and lifetime technical support are available. Our after-sales service team responds within 24 hours to any technical inquiries or service requests.
Do you offer spare parts support?
Yes, we maintain an extensive inventory of spare parts and can ship replacements quickly to minimize your downtime. We also provide ongoing maintenance recommendations and remote diagnostic support.
